Check-in & Check-out
Check-in from 4:00 PM. Check-out by 11:00 AM. Both homes have smart locks with a unique code generated for your stay; arrival instructions, door code, and Wi-Fi password are sent by email the morning of check-in. Early arrival and late departure are sometimes possible around the cleaning schedule — just ask.
Minimum Stay
Standard minimum is 3 nights. Weekends, holidays, and peak-season weeks may require a longer minimum. We occasionally accept 2-night stays in off-peak windows — reach out and we'll see what we can do.
Payment & Deposit
We accept all major credit and debit cards via a secure Stripe payment link. For stays 7 nights or longer, a 50% deposit holds the dates and the balance is due 30 days before check-in. A refundable $500 damage deposit is authorized (not charged) on your card 3 days before check-in and released within 7 days after check-out.
Cancellation Policy
30+ days before check-in: full refund of everything paid, minus a $50 processing fee.
14–30 days before check-in: 50% refund of the total booking.
Less than 14 days before check-in: non-refundable, though we'll always try to rebook the dates and refund whatever we recover.
We strongly recommend travel insurance for major weather or health disruptions.
Guest Count & Occupancy
The 5BR villa sleeps 10 comfortably (max 12 with sofa beds). The 4BR Wynwood cabana sleeps 8 (max 10). The number of guests confirmed at booking is the max allowed on-site at any time — extra guests, day visitors, or day-only additions must be pre-approved in writing.
Pets
We're pet-friendly. Well-behaved dogs are welcome with a $150 pet fee per stay (up to 2 dogs). Please note the pet(s) at booking. Pets are not allowed on beds or upholstered furniture, and any damage or excessive shedding will be deducted from the security deposit.
Smoking
No smoking or vaping inside either home. Smoking is permitted outdoors only — please use the provided outdoor ashtrays. A $500 deep-cleaning fee applies to any indoor smoking, deducted from the security deposit.
Parties & Events
Small gatherings within your booked guest count are welcome. Larger events (bachelorette parties, birthdays, photoshoots, filming) require prior written approval and may include an event fee — we love hosting these, we just need to plan for them. Unapproved events are grounds for immediate termination of the stay without refund. See our Bachelorette packages for pre-arranged event stays.
Quiet Hours
Miami-Dade County quiet hours run from 11:00 PM to 7:00 AM. Please keep outdoor music, pool noise, and voices down during these hours to respect neighbors. Repeated noise complaints can result in fines from local authorities, which are deducted from the security deposit.
Pool & Hot Tub Use
Guests use the pool and hot tub at their own risk — there is no lifeguard on duty. Children must be supervised at all times. Glass containers are not allowed in the pool area. The 5BR villa pool is heated November through March at no extra charge; outside those months, heating can be requested for a flat $20/night.
Damage & Liability
Please treat the home like your own. Accidents happen — just tell us as soon as possible. Minor incidental damage (a broken glass, a stained towel) is typically covered by the cleaning fee. Larger damage — broken furniture, appliance damage, missing items — will be deducted from the security deposit at replacement cost. Damage exceeding the deposit is the responsibility of the booking guest.
Cleaning
A one-time cleaning fee is included in every booking. You don't need to deep-clean before check-out, but we ask that guests:
· Load and start the dishwasher.
· Place used towels in the bathroom or laundry area.
· Bag trash and place it in the outdoor bins.
· Leave furniture where you found it.
Additional cleaning charges may apply for excessive mess (deep stains, party debris, dishes covering the kitchen).
Force Majeure
If a booking is disrupted by hurricane, mandatory evacuation, or other events outside our control, we'll work with you on rescheduling or refunding as fairly as possible. We can't guarantee weather, but we do guarantee we'll do right by you.
Questions about anything above?
We're happy to walk through the details before you book.